Privacy Policy

This privacy policy explains how Padel Maps ("we", "us", or "our") collects, uses, and protects your personal information when you use our directory service. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• • Contact information: Name, email address, phone number, and postcode when you submit enquiry forms or booking requests
• • Booking details: Information about your booking requirements, dates, location, and court preferences
• • Venue information: Business details, credentials, insurance information, and court descriptions if you register as a venue owner
• • Communications: Messages you send us via contact forms, email, or phone

Information Collected Automatically

When you use our website, we automatically collect:

• • Usage data: Pages visited, time spent, search queries, and click patterns
• • Device information: Browser type, operating system, IP address, and device identifiers
• • Cookies: Small data files stored on your device (see our Cookie Policy for details)

2. How We Use Your Information

We use the information we collect to:

• • Provide and maintain our directory service
• • Connect players with appropriate venues based on their requirements
• • Process and respond to your enquiries and booking requests
• • Send you service-related communications, including venue responses and booking confirmations
• • Improve and personalise your experience on our platform
• • Analyse usage patterns to enhance our services and website functionality
• • Verify venue credentials and maintain directory quality
• • Comply with legal obligations and protect our rights
• • Send marketing communications (only with your consent, which you can withdraw at any time)

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• • Consent: When you provide explicit permission for specific processing activities
• • Contract: To fulfil our obligations when you use our service
• • Legitimate interests: To operate and improve our service, prevent fraud, and maintain security
• • Legal obligation: When required by law to process your data

4. Sharing Your Information

We share your information only in the following circumstances:

• • With venues: When you request bookings or contact venues, we share relevant details (name, contact information, booking requirements) to enable them to respond to your enquiry
• • Service providers: With trusted third parties who help us operate our platform (hosting, email services, analytics) under strict confidentiality agreements
• • Legal requirements: When required by law, court order, or to protect our rights and safety
• • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity

We never sell your personal information to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• • Booking enquiries: 2 years from submission date
• • Venue accounts: Duration of active listing plus 1 year
• • Marketing communications: Until you unsubscribe
• • Legal records: As required by UK law (typically 7 years for financial records)

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• • Right to access: Request a copy of the personal data we hold about you
• • Right to rectification: Correct inaccurate or incomplete data
• • Right to erasure: Request deletion of your data in certain circumstances
• • Right to restrict processing: Limit how we use your data
• • Right to data portability: Receive your data in a structured format
• • Right to object: Object to processing based on legitimate interests or direct marketing
• • Right to withdraw consent: Withdraw previously given consent at any time
• • Right to lodge a complaint: Complain to the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at privacy@padelmaps.co.uk. We will respond within one month.

7. Cookies

We use cookies and similar tracking technologies to improve your experience and analyse website usage. Cookies are small text files stored on your device.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• • Encryption of data in transit and at rest
• • Regular security assessments and updates
• • Access controls and authentication measures
• • Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us: